For those of you who are in Malaysia, and would like to get hold of this watch you can now do so here from me. http://alexjong.com/im-selling-q50-kids-gps-watch/ Feel free to buy me coffee if you find this post helpful. It would really help me out in maintaining this site. Thank you ūüôā


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Q50 GPS Smart Watch
Q50 GPS Smart Watch

It’s always been a dilemma for me, especially to give¬†your kids a phone or not. ¬†Problem is that, you’re not too sure if they are responsible to actually owning one since Smartphones are quite affordable nowadays. ¬†But now since Princess E is having extra classes and giving her a phone will probably land her in trouble (either get caught by the teacher or possible get lost or stolen). ¬†I’ve decided to see what alternatives are there for me and phone watches came to my mind. ¬†After doing some research, I went on to search for Q50 GPS Smart Watches and got the results.

Baymax look alike greeting you
Baymax look alike greeting you

¬† I managed to find out that was only selling for less than $20 that ship uses Singapore Post. ¬†And Singapore Post never failed to send it in less than 14 working days to Kuching as compared to China Post where I’m still waiting for the packaged to arrive after 1 month still have not shown itself to me. ¬† As I paid extra for the box just to make sure that it arrives safely,¬†the box looks¬†a bit dirty which I suspect could be due to being refurbished didn’t really bother me at all. ¬†So here are the specs for this watch phone : –

Quick Specs

* Name of Item: GPS Tracker Watch
* GPS type: GPS tracker
* Band name: Q50
* Screen size: 1″
* Screen material:LED display
* Frequency:GSM 850/900/1800/1900MHz
* GSM/GPS:MTK6261 UBX7020
* GPRS:Class 12 TCP IPbuild in GSm MODULE
* GPS Senstivity: -159 dbm
* GPS Positioning Accuracy:10m (2D RM)|
* Gsm Positioning Accuracy: 50-200mm
* Speed Accuracy: 0.1m/s
* Maximum Altitude: 18000m
* Battery Capacitry: 3.7V 320mA
* Size(watch case): 45.0 (L)*32.0 (w)*13.0 (H) mm * Weight: 35.1g
* Working temperature: -20~70
* Humidity: 20%~80%RH
* Interface: USB 3.0
* Color: blue/green/pink

Pink Watch, USB Cable, Screwdriver, & Manual
Pink Watch, USB Cable, Screwdriver, & Manual

¬† ¬† So inside the box consist of the watch, USB charging cable, Screw driver and User Manual. ¬†Weight of the watch is not too heavy as Princess E didn’t complained about it much. ¬†Never the less, it was setting up the watch that gave me a lot of headache as I wasn’t able to connect the phone to the SeTracker App. ¬†But after doing a little bit of googling I was finally able to set up the watch with the App, and everything was pretty much smooth sailing after that. ¬†Anyway, here are the steps if you need some tips on setting your watch up the first place.

Requirements :-

  1. Install SeTracker App on your Android or IOS Phone
    Head over to google play or Itunes to download the SeTracker App in order for you to connect your watch to the phone.
  2. Micro Sim Card with No Pin, Caller Id, Calls, SMS, and Data Plans
    Make sure your sim card has No Pin Lock.  Also it has Caller Id, calls, sms and data plan.  For me, I ended up signing up for a postpaid plan with ONEXOX Black (B10). The reason I went for that as it comes with 1GB data and 20 Mins calls for only RM10/month, that can be carried forward up to 100GB data! You can read more about it here.
  3. Installing your Sim Card into the phone
    The following image below is how you install your Simcard into the watch, which is straight forward. ¬†Do be careful when lifting up the battery, as it seems kinda fragile for the wires connecting the battery to the circuit board.¬† Also¬†make sure that the watch is powered off before proceeding, as it might damage the watch or so I’ve been told.
Steps to Install Your Sim Card
Steps to Install Your Sim Card

Once you’ve inserted your Sim Card, you’re good to go and power up the watch. ¬†After booting up the watch there are 2 things you need to notice to ensure before you can proceed to set up your watch. ¬†First thing is the signal which is situated on the top left of the screen that you have signals. ¬†And the second one is you have data connection where it will show E, just next to the signal bar. ¬†Once the watch has signal, I would highly suggest that you set the Center and Slave number for the watch.

Center & Slave Number
Why this is important once you set up your watch for the first time, is to prevent unnecessary number trying to temper with the settings later. ¬†Because the default password is 123456 or 523681(as I’ve yet to locate on how to change the password), it would be best to allow your phone number to be set¬†as the primary number to access the phone feature. ¬†To do so, what you need to do is from your main phone SMS to the watch number and type in the following codes :-

pw,123456,center,yourphonenumber# or

pw,523681,center,yourphonenumber#

Make sure the first letter p is small letter, as it seems to be case sensitive.  And separate it with a comma(,) after each function and finally end it with a hashtag(#).  Once you did this step, you should be good to go following the next step.

Change Password
I just found out how to change the password for your watch.  After you set your Center number from the above, enter the following code from your center number phone :-

pw,new6digitpassword#

That’s it. So whatever command you send to your phone later make sure you key in your new password instead of the default 123456 or 523681.

For those that already have data connection you can skip No Data Connection part and proceed to the App Installation.

No Data Connection (Device Not Connected To The Internet)

This happens when your network provider doesn’t seem to push the Network settings onto the watch. ¬†So in this case we need to manually input the APN into the phone via SMS. ¬†So here is the format you need to send from your current phone to the watch phone.

pw,123456,apn,apn name,user name,password,MCCMNC# or

pw,523681,apn,apn name,user name,password,MCCMNC#

The ones in BOLD are the fix command, where as italics are the values you have to get from your network provider. As I’m using ONEXOX Black (B10), the following details are as follows :-
Apn name = celcom3g
Username = blank
Password = blank
MCC = 502
MNC = 13

So create a new message to be sent to the watch phone via SMS, and the message should be as follows :-

pw,123456,apn,celcom3g,,,50213# or

pw,523681,apn,celcom3g,,,50213#

Something to take note here is that, make sure that the letter p in pw is small letter. ¬†Because initially I couldn’t get it to work as my p was capital letter. ¬†Also that every command is separated by a comma (,). ¬†If the username, password, MCC and MNC is blank, just continue with the comma¬†and end it with a hashtag(#). ¬†Once you received a confirmation SMS back from your watch phone, turn off the watch and turn it back on again. ¬†By now you should see that the E is now visible and you can proceed to the next step.

Register Account on SeTracker

Registration Page
Registration Page

1 .  Enter your License ID manually or using the barcode scanner to scan the QR Code.  Your Id is situated behind the watch.

2.  Enter your email account

3. Enter the Nickname of the watch

4.  Enter your phone number (not the watch phone number)

5.  Enter your password and confirm it on the following textbox.

6.  Select your region, wherever you are and press OK.

You should get a confirmation message stating the account has been successfully created and brings you back to the login page.  Enter your login details there, and you should be able to access the following page as shown as below.

Screen Homepage
App Homepage

Issue #1
Now you may encounter problem such as ID does not exist or ID has already been registered. ¬†If that happens, most likely you’re seller could had tested the watch by pre-registering the ID or sold you a refurbished watch. ¬†So instead of registering, you can first try login into the app with the following credentials :-

Account Name : ID.No of the watch
Password : 123456 or 523681

If you still can’t login, contact the seller you bought your watch from and ask them to help you reset the password so you can gain access to the app.

Issue #2
If you still getting the error message of “Device Not Connected To The Internet” despite having data connection, you may need to update your IP_Url. ¬†First you¬†check the status of your watch by sending the following sms pw,123456,ts# or pw,523681,ts# to the watch. ¬†You should get a return message like the following :-
ver:G36_V5.00_2016.06.03_15.09.52; (May Vary)
ID:**********;
imei:************************;
ip_url:agpse.3g-elec.com;
port:8001;
center:; (Please read the above before the No Data Connection Part)
slave:;
sos1:; (This will show your preset SOS numbers)
sos2:;
sos3:;
upload:600S; (Current Work Mode)
bat level:80;
language:0;
zone:0.00;
GPS:NO(0); (GPS Signal 0-100)
GPRS:NO(50); (GPRS Signal 0-100)

If the ip_url = agpse.3g-elec.com, you need to change it to the Asia server by SMS

pw,123456,ip,54.169.10.136,8001# or

pw,523681,ip,54.169.10.136,8001#

Here are the rest of the IP address i got from other sites :-

Asia & Oceania – 54.169.10.136

North America –¬†54.153.6.9

South America –¬†54.207.93.14

Europe –¬†52.28.132.157

Once updated, try and restart the watch and see if you can connect again this time.

Issue #3 (Updated 26th February 2018)

Please Confirm The Registration Code is Correct

If you get that problem when trying to register for an account via SeTracker, it means that you might have gotten a refurbished set and the seller forgotten to reset your account.  You can first try to contact your seller, and get him to reset your account for you.  If not send an email to this following email supportapp@3g-elec.sinanet.com and include your watch ID & IMEI and tell them to reset your account.  They should reply you within 24-48 hours, and once they told you they reset your account you can proceed to register your watch using SeTracker.

Setting up the App

Setting Page
Setting Page

If all is well, you should be able to start setting up¬†your watch through the app. ¬†I’ll go through some of the process here.¬†To access the setting page it’s located on the Homepage under settings.

SOS Number
Here you can input in 3 numbers. ¬†What happen here is that, when your child press and hold the SOS button. ¬†It will first call the first number, and if the first number doesn’t pick up. ¬†The child will then again press and hold the SOS button, it will call the following number, and again if still no one picks up. ¬†The child will press and hold the SOS button, it will call the 3rd number. ¬†So if the 3rd number still no one picks up, the child repeat the process it will call the first number. ¬†So think of this function as a quick dial function.

Monitoring,
What this does is that, you will get the phone watch to call you back. ¬†So you can pretty much listen to what’s happening around your child but it will mute the speaker on the other end. ¬†So you won’t need to worry if the watch broadcasting whatever things you say on the phone. ¬†Please take note this will end up charging your bill.

Work Mode
This is how you set the watch to broadcast it’s location. ¬†There 3 different settings in there which are :-
Normal Mode : Where it will update it’s location every 10 minutes
Power Save Mode : Update it’s location every 1 hour
Follow Mode : Update every 1 Minute

Do Not Disturb
Here you can set the time where the watch will not be able to receive any phone calls or messages.  So you would normally set these during their school hours or other activities where they will not get distracted by unnecessary calls.

SMS Alerts
The watch can send you SMS, either when the watch battery is low, SOS button is being used or the watch has been removed.

Contacts
This is where you can filter out the phone numbers that can call the watch.  So my version allows me to have 10 whitelist people where they can actually call the watch.  Hence this is where the caller ID works perfectly.

Phone Book
So before you start keying in the numbers you can allow to call the watch, I suggest you add the numbers here.  Doing so will automatically add the numbers to the contacts menu.  Here are also the numbers where you can allow the watch to make calls to as well.  So again the watch will be able to make calls to 10 people that are inside list.

Language and Time Zone
Basically set the Language and the Timezone of the watch.

Push switch
Basically this is where you turn off the notification whenever the watch is currently not being used eg shower, swimming or charging time.

LBS
Or also known as Location Based Service.  This uses your phone network to locate the watch, but frankly speaking the location is way off.

Shutdown the Device
This one allows you to remotely shutdown the watch. ¬†But I think once you’re connected to the watch using the App, the user will not be able to turn off the watch. ¬†As long pressing the power button actually activate the push to talk button. ¬†So basically you’ll be able to track the phone without worrying that the watch being purposely switch off.

Restore the default work mode
2 words. Factory Reset. ¬†So everything goes back to the way it was before you set everything up in here. ūüôā

Account Settings
Account Settings

Account Settings
The account settings can be accessed¬†by pressing the Me button on the bottom of the App. ¬†On this page is pretty much crucial especially if you purchased a refurbished set from the seller. ¬†Here is where you can set your account details to your details, plus change the password to prevent any unwanted access to the child’s watch. ¬†Also you can update your information here from time to time.

Personal Data
Here you can now update the data of the App to your current data.
Account РYou can change your account login username here.  This would be extremely useful for those of you who purchased refurbished units.  Also will be used to reset your password.
Sex – Basically set your gender, to show your reply avatar on your chat App.
Name – Your name obviously.
Phone Number –¬†Your¬†phone number here is used so that when you reset your password, they will ask you for your phone number.
Email – Your email address also used as a security question should you forget your password, and will be used to reset the password for you.

Device List
Over here you can add multiple watches to your App. So if you have 2-3 watches you can add it all to this app here.

Change Password
Each time you reset the password, the default login password is 123456. So probably not a good idea to keep it that way, so best if you change that password to something secure.

Operating the Watch

Q50 GPS Watch
Q50 GPS Watch

After fiddling around with this watch for a couple of hours, I’ve managed to find out how to actually use it. ¬†And probably this section I will keep updating should I find anything or tips on actually how to operate it. ¬†Also inside the App itself the other features such as pedometer and rewards are quite straight forward. ¬†As I told Princess E, every 500 steps she takes she’ll get a heart reward. ¬†And all this you can monitor through the app.

But so far, I’ve been able to send and receive voice message via the push to talk feature that uses data. ¬†Making phone calls via SOS as well as through the phone book, which I think is quite sufficient for a child to use. ¬†I’ve still yet to figure out how to do make calls using the number 1 button. ¬†Anyway, I’ll go through briefly how to operate the watch so your child will be able to make calls with it. ¬†One thing just to remind you that, the screen needs to be active in order for it to work. ¬†Else you’ll be wondering why the watch is not making any calls or using the push to talk function.

Message in the app
Message in the app

SOS Button
After you set the SOS number using the App, press and hold about 3-5 seconds of the SOS button and it will start dialing the phone number.  By doing so also, it will send a message to the App telling you that the SOS button is being used.

Making Calls Using Phone Book
Press the number 2 button, it will show the watch phone book.  To select the phone number you want the watch to call is by pressing 1.  It will then highlight the number if your child wants to make a call.  Once the phone number is being highlighted, press and hold the number 2 button for about 3-5 seconds it will then make the call to that particular number.  To abort or cancel the call, press the power button.

Push To Talk or Voice Message
Now this uses data to send messages through the push to talk function. ¬†On the app under the Chat page, press “Start Record” and speak your message after that press the “Stop Record” to send the message. ¬†Maximum amount is 15 seconds, plus because the receiving end is running on 2G connection. ¬†It will probably take a while for it to download the message.

On the phone end, when the child received the message.  In order to play the message, what they need to do is press the SOS button and it will play the voice message. Unfortunately after the message is played once, it will automatically be deleted.  To send the voice message from the watch, the child need to press and hold the power button and it will change to recording.  To send the message, all they need to do is release the power button and it will send out the message.

Pairing 2 different watches with each other (Updated 10th February 2018)

To pair 2 different watches so that they can send messages to each other, this is what you should do.

  1. Put the watches near to each other
  2. Press Button 1 on both watches until the Add Watch image comes out then release
  3. Try bumping the watch together, for 10-15 seconds you will hear a chime, and a successful message.
  4. To send messages to each other press and Hold Button 1 to send the message to the other watch, while pressing Hold Power button will send the message to the App.

Apparently you can only pair with 1 watch only at the moment, might need to get another one to try it out and see.¬† Never the less, it uses Data, so it’d be great to communicate with each other as well.

Personal Thoughts

White circle dot to show the watch is connected to the GPS

¬† There are many type of GPS watches out there for kids, and the main reason why I ended up getting this one instead is not because of the price (well, it did played an important role). ¬†But I like the way how subtle this watched look and it’s not as obvious as the other models I saw, where they had a phone button on it as well as the word Sim on it. ¬†Plus with it’s plastic looking pink watch will not draw much attention and it looks cheap. ¬†So people will overlook it, and will not think much about it.

¬†¬†Well technically, she won’t really get into trouble by bringing this phone to school. ¬†And of course at least for now I will have a peace of mind especially if I’m late I could send her a message telling her that I’ll be late and don’t go out from the school compound. ¬†I think for only $20 it’s a good investment in terms of the safety of the child, where you can pretty much pin point the location of your child provided she is connected to the GPS or the network will give her a proper location.

¬†¬†Also it would give you a peace of mind since they are not holding an actual smart phone, and I wouldn’t need to worry that they’ll be on social media or chat apps with the rise of Predators in my phone. ¬†As this watch will reject the numbers that do not belong on the list, so it should be safe for them.

¬† Downside I think for these sort of watches is that they are not waterproof. ¬†So will be kinda bummer if it really gets wet or their hands get sweaty. ¬†Also I wish they have an App for Windows Phone or at least a web browser that could help track these watches. ¬†There were some website do provide those tracking features, but unfortunately I can’t seem to access them for now. ¬†Never the less, I think it will improve in time to come. ¬†Another drawback for this is that currently you can only connect one phone app to the watch. ¬†I tried adding the Mrs phone, we were able to send message to the watch, but the watch was not able to reply back despite the sending was successful. ¬†Anyhow I’ll try and see if I can come with a workaround for that.

¬† Apparently you can login in to 2 different phones on the same account. ¬†So when you send out a voice message from the watch, both phones will receive the message! ¬†But when replying eg from Phone A, Phone B will receive the message as well as the phone watch. ¬†But on Phone B the reply icon will think it’s from the watch. ¬†Never the less that’s not an issue since you know who is replying and etc. ¬†Another thing I found out was that, make sure that the watch does not run out of battery. ¬†So if you set the notification for 20%, do charge it as once the battery runs out. ¬†It will delete the APN settings as well as the center number. ¬†So you may need to reprogram it again later.

¬† Just found out that the watch I bought is apparently a reproduction from the original wonlex Q50 watch. ¬†Apparently if your ID appears to be 610 or 145 you know you’ve gotten the a fake. ¬†Never the less, the watch still works well and also pin point your location accurately when you’re on GPS rather than LBS.

Am I happy with the watch?  Yes.  Is Princess E happy with her new watch? Yes.  So head over to Gearbest and see if you can search for these Q50 GPS Smart Watches.  Feel free to leave a comment or thoughts regarding this product.

SMS Codes that I found on a Russian Forum, not sure if it’s working for the current watch. ¬†But thought would keep it here for future reference.

tkq
al
factory
reset
lz
ip
ntpservers
agpsservers
ntpservers2
agpsservers2
upload
verno
imei
pw
center
slave
sos
sos1
sos2
sos3
url
where
123
dw
ts
imsi
monitor
smsonoff
upgrade
apn
any
debug
gsmant
gpsant
displaytime
debugclose
fence
gsensor
lowbat
sossms
call
rad
cr
rg
update
gpssd
sjtcconnect
getstep
time
date
sup1
sup2
calltest
smstest
gpstest
sensor
pedo
bt
btname
worktime
work
sleeptime
walktime
silencetime
SMSCENTER
agps
remove
removesms
kpe
spof
remind
moveval
fixtype
flower
whitelist1
whitelist2
phb
phb2
longpresstime
wifipd
wifipu
wificheck
wifitest
wifireset
wifimodecheck
wifimodeset
wifiautosetip
wifirecoveryfactory

Feel free to buy me coffee if you find this post helpful. It would really help me out in maintaining this site. Thank you ūüôā

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By Alex

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1,447 thoughts on “REVIEW : Q50 GPS Smart Watch For Kids (Updated 13th May 2019)”
  1. Hi alex can you help me, i want to change apn data
    I ‘ve tried sending sms to watch
    pw,123456,ip,54.169.10.136,8001#

    but there was no response to a message from the watch

    1. Hi Lia. The command you sent is changing the IP address for the watch server to connect in order for you to use the app. To change the APN data you need the following command :-
      pw,123456,apn,apn name,user name,password,MCCMNC#

      If you did a pw,123456,ts#. You should see that your server has been updated for the previous command you input.

    2. I had success when i used a comma , right before the # on many commands …

      pw,123456,ip,54.169.10.136,8001,# (to set ip to North America)

      also this to check gprs is ok
      pw,123456,ts,#

      this will set date and time (1:45pm on Jan 24th 2020 is the example below)
      pw,123456,time,13.45.00,date,2020.01.24,#

      add sos numbers (put your number in where you see the 999999’s)
      pw,123456,sos1,9999999999,#

      add a whitelist of people that can only call the watch phone (5 numbers allowed, put your numbers in where you see the 999999’s)
      pw,123456,whitelist1,9999999999,9999999999, 9999999999,9999999999,9999999999,#

  2. Hi Alex,
    Pls. your advice, why I can’t do setting. it’s always got error message “Device is Offline”. I have successfully register, SIM card inserted and I can manually call smartwatch.

    1. Hi Andy,
      Sorry for getting back to you this late. Here’s a few things you need to check..
      1. Did you noticed the E sign next to the signal? If not, you may need to update your APN to your telco settings.

      If you have E sign next to the signal bar on the phone. Then check your IP address where is it pointing to.

      If you have Check your status by sms pw,123456,ts# to your watch. Check your IP_Url where is it pointing to. Try and see if it’s pointing to the following IP based on your location.
      Asia & Oceania ‚Äď 54.169.10.136
      North America ‚Äď 54.153.6.9
      South America ‚Äď 54.207.93.14
      Europe ‚Äď 52.28.132.157

      If not, update it using the IP method.

  3. Hi Alex,
    I’ve tried to make changes by sms ( chainging ip url, center, password) but nothing happens. The only command by sms that seems to work is pw,123456,ts#
    I receive response from watch. The other commands did not return any messages from the watch. Any other suggestions ?
    Anyway, congrats for your post !!! Here are the most complete instructions for this watch !!!

    1. Hi Cip. There could be a few reason why the watch did not respond.

      1. Case sensitivity when you input in the command.
      2. Password you entered could be wrong. Did you change the password first before performing everything else? Normally the password command will not return any values.

      If you changed your password, then technically when you enter in a new command you should key in your new password instead of 123456. Try it out and see if it does anything.

    2. Hi Cip, I am facing the same problem as you. Did you manage to fix it? Could you share your success experience with me? Many thanks in advance.

  4. Hi Alex, thanks for your well guide, well-done bro. The only thing is, I ourchased the watch from Lazada a month ago, and being circle around how to operate is since the manual in the box is helpless. On my monitoring phone, we need to install app programme right? Following the box instruction the app is call “where you go” and the app your refer is SEtracker. After follow your guide, I manage to make my watch work well, the only things is the GPS point of the phone show that located somewhere in China. How to correct this thing. I tried to use SEtracker app, after filled up all information on registration menu, I got a msg saying the device number is not exist. Appreciate your help, and again welldone.

    1. On my monitoring phone, we need to install app programme right? Following the box instruction the app is call ‚Äúwhere you go‚ÄĚ and the app your refer is SEtracker.

      Hi Imran. Think reason why you couldn’t register on Setracker could be due to your watch is not registered on their server. You may need to contact your seller regarding this issue. Just a quick question, what message do you get when you send in pw,123456,ts# ?

      1. Thanks for reply, u mean I need to contact Lazada? I thinks -ve about that. About the msg, what I can recall is same msg did I wrote to the device. Using Umobile in the watch.

        1. Hi Imran.

          Hmm.. Yeah.. I understand contacting Lazada part. Could you give me the link to the where you go app? I can’t seem to find it. Will try and see if I can run the app with my watch here. Also, just to check if you can set the LBS or anything similar inside the app where you can turn on the GPS to either use GPS or network to detect the location?

          1. Hi Alex, the accuracy of gps now getting better today. Trying to give u the qr code picture about the app that i got from the box, can we communicate via whatsapp?

          2. Hi Imran will PM you shortly. Removed your phone number to prevent others from spamming you unnecessary later ūüėČ

          3. Hi Alex & Imran. Did you manage to find the “Where you go” app? Scanning the QR code in the manual is not giving me any result.

  5. Hi Alex…
    Thanks a lot for your post on the Q50 GPS Watch. It is very useful in helping me to do some configuration with the watch. The only thing that didn’t work is the 123456 password. Just want to share with you, after googling around, i get to know that if using 123456 as a password did not work maybe can use 523618 as a password.. tq

    1. Hi Ielya,

      Glad to know this post helped. As I too had difficultly initially setting it up. Funny, never knew that the password could be different. May help others as well! Thanks for posting this up.

      1. Hi Lelya and Alex! It was very difficult to set up the watch! The password that helped me was 523681! The 123456 password didn’t work! Thank you for the guide on the Q50 GPS Watch. ūüôā

          1. Sorry for the late reply as I was caught up with something. Have you tried 000000 ? If not try contacting your seller and see what they say?

  6. I accidentally selected the incorrect Area when registering my watch… I selected Europe & Africa instead of North America.. How can I change this?

  7. Hi Alex,
    Pls. your advice, why I can‚Äôt do setting. it‚Äôs always got error message ‚ÄúDevice is Offline‚ÄĚ. I have successfully register, SIM card inserted and I can manually call smartwatch. Please tell me what to do.. Nothing will transfer from phone app into watch…

    1. Hi Amber,

      Is your watch showing the E that is connected to the internet? If not, you may need to set your APN manually based on your mobile network. You should be able to get your watch connected. ūüôā

  8. Hi Alex. I have a problem with stracker in 6-7days.
    I have a q50 watch.
    I am problem with stracker ‚Äúdevice offlinee‚ÄĚ now.
    5 months I’ve been using without any problems.

    ver:G36_V5.00_2016.03.11_17.28.05;
    ID:(removed due to security);
    imei:(removed due to security);
    ip_url:54.169.10.136;
    port:8001;
    center:05444417175;
    slave:;
    sos1:05444417175;
    sos2:05444417174;
    sos3:;
    upload:600S;
    bat level:100;
    language:7;
    zone:3.00;
    GPS:NO(0);
    GPRS:OK(100);
    pw:123456;

    All informatin correct (ID,IMEI, GSM, GPRS all ok)
    setrack the previously used asia server for turkey. Now (new version setracker ) setracker using europe server for turkey. And ‚Äúdevice offline‚ÄĚ
    I change server IP europe server via sms. (pw,123456,ip,52.28.132.157,8001#)
    am sending message for using europe server which you wrote to me. But watch’s ip url is changing automatical to asia server (54.169.10.136) I sent a lot of times message but everytime changed to asia server. It does, the server settings can not be permanent..Why is happening to my watch’s?

    my device automatically returns to Asia server.
    Maybe my ID is matched with Asian server.
    If you change this europe server problem is solved, I think.
    Note :
    my problem is the same as that. (Last comment from Levent ‚Äď you can search Turkey in page)
    http://www.iwonlex.com/wearable-kids-gps-watch-q50/
    Can you help me for PERMANENT server settings

    1. This is odd. By right you should not have any problems. When you changed the IP did it send back the confirmation SMS? What if you try logging into your SE Tracker App using Asia Server see if you can access the watch or not?

      1. Yes. I recieved confirmation sms [surl:52.28.132.157,port,8001#]ok!
        and this time acces setracket to watch, but very shortly time.(maybe 4-5 sec.)
        se tracker dinot run with asia server(account error).

        1. Try downloading Se Tracker 2, and see if it helps your issue or not? Cause I think they released another version for that. But if you did received confirmation SMS, then you should be fine. You may need to contact your seller regarding this issue.

          1. Hi Alex. Thank you very much for your helping.
            I downloaded setracker2 .
            But did not resolved my problem.
            I am trying contact to my seller(2 days ūüôā ).
            Best Regards.

          2. iwonlex reply : We have reset the id number,please register new account in Asia server,thank you.

            And my problem resolved with new accout.

      1. o alba mire je
        kam dhe une nje problem me oren
        i rregullova ato kodet per europen dhe per rrjetin e internet me nxjerr shkronjen E
        po prap nuk po lidhem dote me oren me thot off line device
        si me ja be …me i be nje factory reset ores
        ose si e rregullove ti

        1. Hi. I”m not too sure if the translation is correct. Can you try send the test results back using the pw,123456,ts# and see if anything comes back.

          1. HI Alex,

            I brought a new watch and I am unable to add a role. Its says “Waiting for authorized device”.

            Could you please help me

          2. Hi sorry for getting back to you as I didn’t receive any notifications from my site. Anyway, regarding your case. Most likely your watch has already been registered by a previous account. You might want to get your seller to reset it in order for you to gain back access to it.

  9. Hi Alex,
    I use q50 and several days everything was ok.
    But, nowdays i have few problems. I can not set center of geofence. App does not recognise tap on display. Second problem is that I can not zoom out, zoom in, and move on maps after see watch location.
    Separatelly of this app, google maps works fine.

    1. Think could be the app problem. Did you try installing SE Tracker 2? Could help though. But I never tried the geofence because when she’s inside the building (eg school), her location will show somewhere else due to the network location.

  10. Hi,hope you can help. I go two of this for my boy and I’m trying to make they work but is been difficult. It said is not data or offline and when I try on the setracter .said is not device.

    ver:G36S_0.96_SHU_V1.00_1.10_2016.05.05_18.15.27;
    ID:Removed due to security;
    imei:Removed due to security;
    ip_url:agpse.3g-elec.com;
    port:8001;
    center:;
    slave:;
    sos1:;
    sos2:;
    sos3:;
    upload:60S;
    bat level:58;
    language:0;
    zone:0.00;
    GPS:NO(0);
    GPRS:OK(19);

    We are in uk
    The sim card is from Vodafone pay as you go of course I had top up
    Any suggestions
    Thanks alot

    1. Hi Angelica..

      First check and see if you have data connection on your watch (if it shows the E sign). If the watch is not connected then you may need to update the phone APN by the following.

      pw,123456,apn,pp.vodafone.co.uk,wap,wap,23415#
      (I got the APN settings from this site here for PAYG – http://www.geeksquad.co.uk/articles/vodafone-apn-settings)

      Now, another thing based on your summary you may need to change your IP address by doing the following command :-
      pw,123456,ip,52.28.132.157,8001#

      Let me know if that helped you.

    1. To remove the phone number for center I believe you can do this
      pw,123456,center,#

      But having said that, if others know your IDs and IMEI they could change the settings which is not recommended in my opinion. ūüôā

      1. hi Alex thank for you help, i had done all you said but still dont working , the sim card does go data, i did try it in a normal phone just to make sure it is working..
        its been very frustrate because t he other watch for my boy is working fine. but i notes the setracter dont let me app the other watch so i had done it individual..
        so when i login out from it the watch is working fine .stop dating .
        thanks for you help

        1. Hi Angelica.

          I think your Sim card does not have any problem. You need to check the data on your watch is it connected to the internet. Try and install Where You Go App from here https://www.etabwearable.com/WhereYouGo/ and see if that helps you or not. Could be that your watch uses a different app apart from Se Tracker. Let me know if that helped.

  11. Hi Alex, i have this error of can’t loading the maps…do you have any idea? And when i clicked at device or locate at the map section nothing came out…btw, thanks for yr website it helps me a lot..

    1. This one I’m not too sure. have you tried downloading SE Tracker 2? Try that and see if it works or not. You have no problems opening google maps right?

  12. Hi Alex
    May ask you for some help too please? First thing I’ve been using the watch/app for three days now. All of a sudden this morning I click on map and there is nothing. No map anymore.
    The next problem, everything seems to work ok. I can call the watch send it a message, the watch can call me but the watch will not send a message to me!
    Thanks in advance! ūüėä

    1. Regarding the map issue, I’m not too sure what’s wrong with it. Try updating the app to the latest, or download Se Tracker 2 and see if it fixes your problem or not.

      As for the message, how did you send the message from the watch? If you long press the 1 button, it will not send the message. Try long press the power button, and see if you cna receive the message or not.

      1. Thank you for getting back to me.
        We are trying to send the message by holding the power button to record the message and it says it send but nothing gets though to the phone.
        Another problem we ran into now I can call the watch with my phone and the watch can call my phone but there is now sound through the watch. We can’t hear anything through the watch.

  13. I bought the q50 and setup correctly but now the ip changes itself to north america. Why does it do that?
    I live in greenland and i have set the wath to europe ip adress. It connects when the ip is in europe and when the watch change the ip to north america then the device is offline.

    1. Hi Sven. Your case is similar to Kahraman. Try contacting your reseller and get them to reset your watch ID, and try to register again but this time to Europe. Cause his watch actually pointed to China instead of Europe as well.

  14. Hello, hope you can help me, I‚Äôm trying to make the watch work but i had one problem. I sent sms text with the pw,123456,ts# and i received de data from watch, after i sent another sms to change the apn and after that the watch did¬īt response , i tried with pw,123456.ts#, but i did¬īt have anything. do you have any recommendation? i saw another message about than the problem could be the wrong password, what can i do? thanks

  15. Hi, I updated the APN but the watch still doesn’t show the E even though the watch replied and the data works when the sim is in a phone.

  16. Hi Alex,

    How to set the watch to give location based on GPS only? The LBS function is not accurate at all.

    Thanks in advanced

    1. Hi Asha.. This is how the watch works. It will first detect the location of the watch based on GPS. Should the GPS can’t be detected it will then use LBS to locate the watch. But I kept the LBS switched on knowing the it’s not that accurate, but at least I roughly know where the watch is ūüôā

      1. Hi Alex,

        Could you suggest the suitable telco for this watch? I currently using U-Mobile and there is data plan for the sim card. But the watch keep giving the position based on LBS even though I’m standing outside the house. The GSM signal is strong and the E and o indicator are displayed. For the record, I never get a location based on GPS. Is there anything I can do to fix this?

        Thank you Alex.

        1. Hi Asha,
          OK try doing this..
          1. Go to Setracker, under settings turn off the LBS.
          2. Stand outside your house and wait maybe about 30 seconds to 1 minute
          3. Send sms pw,123456,ts# Check and see if the GPS returns anything to you or not.

          By right the GPS should return you a range of 0-100. If it’s still 0, then there could be something wrong with the watch’s GPS. Also you need to make sure if the watch is on an open space as well. Because sometimes buildings or objects such as trees or electrical post could contribute the GPS not to work.

          As for telcos I think all of them are the same. Cause it doesn’t actually gives you the actual location. When I checked my LBS, it’s always way off by 1-2km lol. ūüôā

  17. Hi Alex,

    Thank you for your support. I already send sms pw,123456,ts# to the watch sim card number but I don’t receive any feedback at all. Is “123456” is the password that we create when registering SeTracker Apps?

    1. Hi Asha,
      That’s weird. 123456 is the default password, unless you changed it already. If not what I suggest is try to go inside the Map on the SeTracker App, and press locate. See if it can locate the watch now.

      1. Hi Alex,

        When I set the center number (send sms pw,123456,center,019XXXXXXX# to the watch), I got a reply “center:019XXXXXXX.ok!”. Then I try send sms pw,123456,ts# to the watch but I did not receive any reply. Did I miss anything on the step? Do you mind to support me via Whatsapp perhaps?

          1. Hi Alex,

            Just want to update you with my Q50 watch problem. The watch are malfunction and that is why it acting so weird. The seller admit it when I show the video recording of the watch. They fully refund my money. So, case close for me. Thank you for your support Alex. I do really appreciated it.

          2. Hi Asha. Glad you managed to get a refund for the watches you purchased. Hope the new batch you ordered worked well. You’ve been helpful yourself as well. Been a pleasure knowing you.

  18. What can i do when i forgot to remove the pin from the simcard? The device keeps asking for a pin, even after remove the pin

      1. Thank you very much! This information should be more visible on the Watch maker site and documentation / step-by-step tutorials…

  19. Hello Alex
    I appreciate the information you give us here.
    My problem is to enter the apn code
    I already sent pw,123456,ts# and received

    ver:G36S_0.96_SHU_V1.00_1.10_2016.05.05_18.15.27;
    ID:hidden
    imei:hidden
    ip_url:agpse.3g-elec.com;
    port:8001;
    center:;
    slave:;
    sos1:;
    sos2:;
    sos3:;
    upload:60S;
    bat level:39;
    language:0;
    zone:0.00;
    GPS:NO(0);
    GPRS:OK(88);

    I use telenet from Belgium
    Apn = telenetwap.be
    MCC = 206
    MNC = 05
    Verification = PAP
    Type = default or internet/normaal

    I don’t now how to enter it correctly
    I try pw,123456,telenet,telenetwap.be,PAP,default,20605#
    But didn’t get response
    The watch has GPS connection but there’s no E on the network bar
    I use a SIM with unlimited access to all
    Data, call enter sms

    The time on the watch is two hours behind what is rear because it base connection to the network. I can call the watch, that’s no problem

    I hope you can help me to solve my problem
    I am using the first app

    Thanks a lot

    Greetings Claudia

    1. Hi Claudia try this first.

      1. Update your APN settings by inputting this pw,123456,apn,telenetwap.be,,,20605#
      2. Update your IP_Url settings by this pw,123456,ip,52.28.132.157,8001#

      If the E still doesn’t show up once the APN is updated, restart the watch and you should be able to connect through your App already

  20. Hi,
    Same problem. I’m from Romania and I could not get the “E” after I entered: pw,123456,apn,live.vodafone.com,,,22601# and pw,123456,ip,52.28.132.157,8001#
    I restarted the watch but I got
    ver:G36S_0.96_SHU_V1.00_1.10_2016.05.05_18.15.27;
    ID:hidden;
    imei:hidden;
    ip_url:agpse.3g-elec.com;
    port:8001;
    center:;
    slave:;
    sos1:;
    sos2:;
    sos3:;
    upload:60S;
    bat level:97;
    language:0;
    zone:0.00;
    GPS:NO(0);
    GPRS:OK(100);

    Please help!

      1. Yeah. Try inputting the same thing I’ve shown above but using Bogdan’s password. If you still can’t set it up, I suggest you contact your seller about this and get them to remotely reset your phone watch.

        1. Hi Alex,
          I tried to change telenet pw but the watch refused to take it.
          Then I send the wap configuration again and now somehow it works.
          Thanks a lot for all your advice
          Greetings Claudia

  21. Hey I have tried everything to get the watch to sync up with the app. I cannot call the watch from my phone. I also do not get a reply when sending a text. I am in Canada a d have a sim card prepaid with data a call display feature on it. Could I get some assistance?

    1. Hi Debbs.

      Just to check with you :-
      1. you can’t make or receive calls from the watch?
      2. Does your watch has signals ?

      If both answer from the above is No. Probably you may have a faulty unit. Cause the basic function you should get is at least receive calls from the watch. Also did you place your sim card correctly as well?

      1. Hey thanks for replying. I do get signal that’s the weird thing.. I don’t get an E beside the signal and I cannot receive calls.

        1. I just thought of something. I think you may need to contact your seller to reset your watch ID. I suspect it could be a refurbished unit, whereby the device is currently locked to the previous owner phone number. Thats why there could be no reply when you send a text message to the watch. And reason why you couldn’t call in to the watch was because your not in the address book. Let me know if you have any updates on this.

  22. Hi Alex,

    Thank you so much for your post, couldn’t have install it without it!!!
    Just one question, how do you charge the watch, I do not want to set up my pc everyday to charge the watch, can i also use a samsung smartphone charger?

    Greetings Karin

      1. Yes you can actually. I’m using a Samsung charger as well. but not the quick charger of course. Best try not to leave it over night when charging though.

  23. Hi Alex. We are having problems with device offline on the app. I managed too get the E with apn settings, but still have it offline.
    I got this sms

    ver:G36S_0.96_SHU_V1.00_1.10_2016.05.05_18.15.27;
    ID:removed;
    imei:removed;
    ip_url:52.28.132.157;
    port:8001;
    center:;
    slave:;
    sos1:;
    sos2:;
    sos3:;
    upload:60S;
    bat level:49;
    language:0;
    zone:0.00;
    GPS:NO(0);
    GPRS:OK(100);

    Can u please help me get the device online and visible in the app.

          1. already did that. even changed the app to SeTracker2, still nothing. it is always offline.
            plus set up the time of the watch by sms, for few hours it gets back to some other time -2 hours from the set one.

          2. Ok. Looks like there could be something wrong with your account. I suggest you try contacting your seller and try and get him to reset your watch ID once again. And try re-registering the account. I think there was someone else here had the same issue like yours where he accidentally sign up a different region. See if it helps or not. As for the slave is basically adding another phone number to update the watch. Here’s the command pw,123456,slave,your2ndphonenumber#

  24. Hi, wanted to know:
    -what is the quallity of the voice,
    -can you hear the echo of your voice?
    – Is the watch ringing or vibrating when receiving a call?
    -Is the callers ID maybe shown on the display?

    1. -what is the quality of the voice,
      Quality is not too bad. Both side can hear each other clearly.

      -can you hear the echo of your voice?
      No

      ‚Äď Is the watch ringing or vibrating when receiving a call?
      Yes. It rings, but does not vibrate.

      -Is the callers ID maybe shown on the display?
      Caller Id will only show the ones you set in the address book. Eg if your phone number you put as Mom, it will show Mom calling.

    1. Hi Dwi,
      Sorry took me a while to get back to you on this as I was trying to locate how it was done. You can actually do it. Here are the SMS commands :-
      pw,123456,sos1,phoneNumber1#
      pw,123456,sos2,phoneNumber2#
      pw,123456,sos3,phoneNumber3#

      Make sure you set the phone using yourself as the center in order to perform this function

  25. hi Alex.

    thanks for an incredibly clear write up on the watch. excellent stuff.

    quick question : is there an sms code line (like pw,123456,center,yourphonenumber#) which can get the watch to send back it’s location instead of going through an app on the phone?

    it’ll be nice not to have to use chinese software. rumored to have spying backdoors

    Thanks

  26. Hi Alex,

    Will this watch still works after the obsolete of 2G network in 2017? Many Sellers are claiming that this watch don’t support 3G.

    1. Hi Chew,
      I’m not too sure. Come to think of it, 2G runs on GSM network while 3G is on UMTS. Phone doesn’t supports UMTS network, so I assume that it will not work should GSM is no longer available. But as far as Malaysia is concerned we won’t be having those issues I foresee for the next 3-5 years. By then it would be time to upgrade the watch and those watches should be able to support 3G by then.