Blackberry Z3 / Jakarta dead after using for 3.5 months

Blackberry Z3 / Jakarta dead after 3 months & 13 days.

Well that was my first post when my Blackberry Z3 died on me on instagram.  Despite writing it a good review on it, I’m feeling a bit bummed out due to the fact that now I am currently being asked to pay RM545 (think they are charging me RM45 for shipping fees) for the repair charges despite the fact that I only use the phone for 3 and half months.  The reason?  Below is a screen shot of the email and my work report regarding the phone. I’ve purposely erased the names on it because I know that it’s not their fault, and that they are only doing their job.

Forwarded email I got from the place I sent my phone for warranty.
Forwarded email I got from the place I sent my phone for warranty.
The work report regarding my phone.
The work report regarding my phone.

    So far I’ve contacted blackberryhelp via twitter to see what they say, and just sent in the work report to them.  Hopefully I will not need to fork out anything else I will just leave it as it is.  To pay RM545 just to fix a phone which is still under warranty which seems unfair on my side because it’s totally not my fault that I sort of faulty unit just waiting to explode any time.  Never the less, I was fortunate enough to quickly switch off the Z3, else I will not know what will happen if I continue to leave it turned on.  Attach are the photos of my back casing that I used, and I just realized it melted the case almost halfway through.

IMG_20141119_143508 IMG_20141119_143522 IMG_20141119_143542

Well, I need to give them a response within 48 hours and I’ll see what BlackberryHelp have to say.

By Alex

If my post helped you, I would appreciate if you help share it. Also it would be good if you can buy me a cup of coffee as well to help keep this site up and running. Thank you.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.